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15 findings available

Department’s decision not to accept review was in line with rules of scheme.

The Department for Infrastructure was not required to accept a complainant’s request to review her Covid relief application as it was made outside the time period allowed.

Investigation Report
Not upheld

Department failed to properly monitor actions of insolvency practitioner

A complainant claimed that failures by the Department for the Economy resulted in his partner sustaining a significant financial loss.

Investigation Report
Upheld

Ombudsman asks Department to consider all options to address historic concerns over unfinished road.

A road in Larne remains unfinished because the necessary controls or conditions were not put in place before the work began.

Investigation Report
Upheld

Complaint about Primary School partially upheld

A woman complained about her daughter’s teacher and of the school’s failure to act on her concerns.

Investigation Report
Upheld

Strengthening our roots: an overview report on tree protection in the planning system

This report was prepared in response to concerns about the protection given to trees and the lack of enforcement action following reported breaches of Tree Preservation Orders (TPOs).

Own Initiative Investigation

Investigation of a complaint against a Primary School

The parents of a child with special educational needs complained that his primary school was not giving him the support he needed. 

We upheld the complaint and made a number of recommendations to the school.

Investigation Report
Upheld

Department did not clearly define eligibility for Covid support grant

A business owner said he was unfairly denied a Covid business support grant.  We found that the man’s application was assessed properly, but criticised the Department for the Economy for producing guidance that was not clear.

Investigation Report

Man's complaint leads to broadband access

Case Summary

Investigation into complaint against primary school principal

Case Summary

Investigation finds Department failed to provide clear information over Covid-19 Business Support Scheme

A complainant believed her business should have received financial support during the Covid-19 pandemic.  We asked the Department for the Economy to retrospectively accept and consider her application.

Investigation Report