Investigation reports

A man complained that an MRI scan carried out by the Belfast Trust failed to identify the cause of his back pain. 

We did not uphold the complaint.

A man complained about how his late wife was cared for after she suffered a fall.  We upheld parts of the complaint.

The Belfast Trust should have adopted a more patient-centred approach when caring for a man with liver cancer.

Error created uncertainty and caused patient upset, but did not impact on the care she received. 

A patient’s spinal injury should have been reviewed by a consultant following referral from another Trust.

A woman complained that nursing staff failed to meet her late mother’s personal hygiene needs while she was in hospital. She also complained about the Trust’s decision not to carry out a planned kidney operation.