Investigation reports

We found that the care provided by Craigavon Area Hospital to a woman and her new born baby was appropriate, but upheld the complaint that they were discharged prematurely.

We found that a letter sent by a GP Practice to patient was appropriate and followed relevant guidelines.

The parents of a woman with multiple healthcare needs complained that she should have been cared for in a nursing home rather than a residential home.  Our investigation found that the Trust properly assessed the woman’s needs and cared for her appropriately.

We asked a GP practice to apologise after we found that despite a woman’s history of skin cancer it did not urgently refer her to a dermatologist.

The Belfast Health Trust has apologised to a man after our investigation found failures in the care of his late wife.

Our investigation found that the GP Practice properly managed the patient’s medication, and that it made appropriate referrals for further testing.

A man who accidentally splashed a dangerous chemical in his eye should have been checked more thoroughly when he went to the Ulster Hospital.

We found that the Trust should have retested a patient for COVID when it found her previous sample had not been processed.

A Trust’s failure to accurately report on a patient’s CT scan meant she and her family could not prepare for her end-of-life care.

A woman complained that her late husband was not treated properly for pain and swelling in his leg.  We found he was appropriately looked after in the Emergency Department of Craigavon Area Hospital, but were concerned that medical staff did not record discussions they had with him about his care.