Western Trust failed to fully investigate complaint
We found failings in the way the Trust investigated a man's concerns about how his father was treated in a care home.
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Report recommendations
We recommended that the Trust reminds staff investigating complaints of the need to provide full and accurate responses to each of the issues of complaint. We also recommend the Trust reminds them of the importance of robust interviewing.
| Category | Health & Social Care
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|---|---|
| Organisation | Western Health and Social Care Trust
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| Decision | Upheld
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| Case Reference |
202001889
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| Issue Date | |
| Format |
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