Trust used disproportionate restraint on patient to prevent her leaving hospital.
The Northern Trust also failed to carry out a proper investigation when the patient complained.
Available formats and related files
Report recommendations
We asked the Trust to apologise to the complainant for causing her an injustice.
We also recommended training to staff on complainant handling, reminding those charged with the responsibility of investigating complaints of the need to conduct a robust investigation.
| Category | Health & Social Care
|
|---|---|
| Organisation | Northern Health and Social Care Trust
|
| Decision | Upheld
|
| Case Reference |
202005907
|
| Issue Date | |
| Format |
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