GP practice’s approach to dealing with complaints causes concern
A GP practice followed procedure when withdrawing a man’s medication but failed to properly answer his questions when he made a complaint.
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Report recommendations
We asked the practice to apologise to the patient for not dealing with his complaint properly.
We also asked it to update its complaints procedure and give training to staff on how to handle complaints.
| Category | Health & Social Care
|
|---|---|
| Organisation | GP
|
| Decision | Upheld
|
| Case Reference |
202006852
|
| Issue Date | |
| Format |
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