A woman raised concerns with the Western Trust about how her late mother was treated in a care home. We found significant failings in the way the Trust investigated her complaint.
Ombudsman finds that man’s ‘red-eye’ should have been monitored more closely, and that an earlier diagnosis would have improved the chances of his vision being retained.
Health and Social Care Trust agrees to Ombudsman ‘action plan’ to improve the way it deals with families during investigations into Serious Adverse Incidents.